Privacy Policy

1. Introduction

Crown Pools ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Schedule an appointment or service
• Engage with us on social media platforms

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information and location
• Project preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests, quotes, and service agreements
• Communicate with you about your project, appointments, and services
• Send you marketing communications (with your consent)
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Analyze usage patterns and trends
• Prevent fraudulent activity and enhance security
• Comply with legal obligations and resolve disputes

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing services
• Email and marketing automation platforms
• Website hosting and maintenance providers
• Analytics services (such as Google Analytics)
• Customer relationship management (CRM) systems
• Project management and scheduling tools

These third parties are contractually obligated to use your information only for the specific services they provide to us and in accordance with this Privacy Policy.

6. Google Analytics

We use Google Analytics to collect and analyze information about the use of our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting. We use this information to improve our website and services.

Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. For more information about how Google uses data, visit Google's Privacy Policy.

7. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Your Consent: When you have given us explicit permission
• Service Providers: As described above, to perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, regulation, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption technology
• Secure servers and data storage
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your personal information in a structured format
• Restriction: Request restriction of processing of your personal information

To exercise these rights, please contact us using the information provided below.

11. Marketing Communications

We may send you marketing communications about our services, special offers, and news. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our mailing list
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your services or account.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

17. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.